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IT Support Specialist - network troubleshooting (Columbus, OH)

Nova Forge Freight · Columbus, OH · full time

Nova Forge Freight is looking for an IT Support Specialist. The job centres on network troubleshooting for claims, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Full-time, with a steady weekday schedule. • On site in Columbus. • Applications are reviewed on a rolling basis.

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