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IT Support Specialist - network troubleshooting (Columbus, OH)

Silverline Wren Energy · Columbus, OH · full time

Silverline Wren Energy is an energy provider in Columbus focused on reliable service and fair billing, and we need an IT Support Specialist to lead our network troubleshooting. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Full-time, Monday to Friday. • On site in Columbus. • Applications are reviewed on a rolling basis.

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