IT Support Specialist - network troubleshooting (Colorado Springs, CO)

Silverline Haven Learning Group runs classrooms and tutoring across the Colorado Springs area. We are hiring an IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.