IT Support Specialist - network troubleshooting (Colorado Springs, CO)

Fernwood Oak Foods is a Colorado Springs food manufacturer supplying grocers and food-service customers, and we need an IT Support Specialist to lead our network troubleshooting. We like people who take pride in what they make. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with cold storage. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Colorado Springs, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.