IT Support Specialist - network troubleshooting (Cincinnati, OH)

We are growing our team at Amberfield Corner Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.