IT Support Specialist - network troubleshooting (Cincinnati, OH)

We are growing our team at Foxglove Loom Community Partners and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of about 252 people based in Cincinnati. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.