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IT Support Specialist - network troubleshooting (Cincinnati, OH)

Summit Glen Hospitality · Cincinnati, OH · part time

Summit Glen Hospitality is looking for an IT Support Specialist. The job centres on network troubleshooting for housekeeping schedules, and it would suit someone who likes steady, practical work. Guests remember kindness. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with housekeeping schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Cincinnati. • We reply to every applicant.

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