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IT Support Specialist - network troubleshooting (Cincinnati, OH)

Greenridge Maple Water Authority · Cincinnati, OH · full time

Greenridge Maple Water Authority is a public water utility serving the Cincinnati area. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 178 people based in Cincinnati. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • Applications are reviewed on a rolling basis.

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