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IT Support Specialist - network troubleshooting (Chicago, IL)

Cedar Lakeside Energy Group · Chicago, IL · part time

Cedar Lakeside Energy Group is looking for an IT Support Specialist. The job centres on network troubleshooting for billing disputes, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing disputes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Chicago. • We reply to every applicant.

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