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IT Support Specialist - network troubleshooting (Charlotte, NC)

Summit Clear Arts Center · Charlotte, NC · full time

We are growing our team at Summit Clear Arts Center and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Everyone pitches in on show days. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer programmes. Working arrangement • Full-time, Monday to Friday. • On site in Charlotte. • Applications are reviewed on a rolling basis.

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