IT Support Specialist - network troubleshooting (Charlotte, NC)

We are growing our team at Redstone Bright Community Partners Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Charlotte. • Applications are reviewed on a rolling basis.