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IT Support Specialist - network troubleshooting (Charlotte, NC)

Greenridge North Manufacturing · Charlotte, NC · full time

Greenridge North Manufacturing is looking for an IT Support Specialist. The job centres on network troubleshooting for work orders, and it would suit someone who likes steady, practical work. Many of our supervisors started on the floor. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Charlotte. • Applications are reviewed on a rolling basis.

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