IT Support Specialist - network troubleshooting (Charlotte, NC)

We are growing our team at Fernwood Quarry Telecom Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Technicians and office staff share information daily. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with service installations. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Charlotte, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.