IT Support Specialist - network troubleshooting (Charleston, SC)

Lumen Orchard Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for network equipment, and it would suit someone who likes steady, practical work. You would join a small organisation of about 115 people based in Charleston. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.