IT Support Specialist - network troubleshooting (Charleston, SC)

Fernwood Cross Hospitality operates hotels and event venues around Charleston. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 75 people based in Charleston. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with guest bookings. Working arrangement • Full-time, on a regular day shift. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.