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IT Support Specialist - network troubleshooting (Charleston, SC)

Greenridge Iron Markets · Charleston, SC · contract

Greenridge Iron Markets is a Charleston retailer with stores, a distribution centre and online ordering, and we need an IT Support Specialist to lead our network troubleshooting. Managers started on the floor. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with pricing. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Charleston. • We reply to every applicant.

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