IT Support Specialist - network troubleshooting (Charleston, SC)

Highbridge Oak Freight is a Charleston logistics company with trucks, warehouses and dispatch, and we need an IT Support Specialist to lead our network troubleshooting. On-time is the promise and we work hard to keep it. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with proof of delivery. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston. • We reply to every applicant.