IT Support Specialist - network troubleshooting (Buffalo, NY)

We are growing our team at Redstone Bridge Facilities and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Bilingual teams are common. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with safety inspections. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.