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IT Support Specialist - network troubleshooting (Buffalo, NY)

Amberfield Cross Energy · Buffalo, NY · full time

Amberfield Cross Energy is looking for an IT Support Specialist. The job centres on network troubleshooting for hardship programmes, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Buffalo. • We reply to every applicant.

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