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IT Support Specialist - network troubleshooting (Boston, MA)

Fernwood Union Legal Group · Boston, MA · full time

Fernwood Union Legal Group is a law firm in Boston serving businesses and individuals, and we need an IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 13 people based in Boston. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boston. • Applications are reviewed on a rolling basis.

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