IT Support Specialist - network troubleshooting (Boston, MA)

Harborlight North Learning Group operates schools and learning programmes around Boston. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of about 718 people based in Boston. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Boston. • We reply to every applicant.