IT Support Specialist - network troubleshooting (Boston, MA)

Redstone Summit Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for enrolment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with enrolment. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Boston. • We will tell you what to expect at each step of the hiring process.