IT Support Specialist - network troubleshooting (Boston, MA)

Northwind Willow Insurance is an insurance company in Boston with claims and service teams, and we need an IT Support Specialist to lead our network troubleshooting. We care about how people feel on the worst day of their year. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with claims. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boston. • We reply to every applicant.