IT Support Specialist - network troubleshooting (Boston, MA)

We are growing our team at Nova North Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 47 people based in Boston. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Boston. • We reply to every applicant.