IT Support Specialist - network troubleshooting (Birmingham, AL)

We are growing our team at Fernwood Sable Markets and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We are friendly and busy, especially on weekends. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with shrink and waste. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.