IT Support Specialist - network troubleshooting (Atlanta, GA)

Silverline Pine Community Partners runs community programmes across Atlanta. We are hiring an IT Support Specialist to take on network troubleshooting. Flexibility and kindness are expected. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with benefits enrolment. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Atlanta. • Applications are reviewed on a rolling basis.