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IT Support Specialist - network troubleshooting (Atlanta, GA)

Clearpath Juniper Civic Services Group · Atlanta, GA · part time

Clearpath Juniper Civic Services Group is looking for an IT Support Specialist. The job centres on network troubleshooting for procurement, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Atlanta. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Atlanta. • We reply to every applicant.

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