IT Support Specialist - network troubleshooting (Atlanta, GA)

Silverline Wren Banking Services provides everyday banking and small-business lending around Atlanta, and we need an IT Support Specialist to lead our network troubleshooting. We promote from within and train well. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with loan files. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • We reply to every applicant.