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IT Support Specialist - network troubleshooting (Atlanta, GA)

Redstone Inspection Services · Atlanta, GA · full time

We are growing our team at Redstone Inspection Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • We reply to every applicant.

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