IT Support Specialist - network troubleshooting (Atlanta, GA)

Amberfield Bright Community Partners is a nonprofit in Atlanta supporting families with food, housing and job help. We are hiring an IT Support Specialist to take on network troubleshooting. Mission matters here, and so does looking after staff. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.