IT Support Specialist - help desk (Wichita, KS)

Fernwood Ashton Arts Center is looking for an IT Support Specialist. The job centres on help desk for ticketing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 12 people based in Wichita. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Wichita, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.