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IT Support Specialist - help desk (Virginia Beach, VA)

Harborlight Summit Staffing · Virginia Beach, VA · contract

Harborlight Summit Staffing is a Virginia Beach staffing firm for warehouse, office and healthcare roles, and we need an IT Support Specialist to lead our help desk. We are in the people business and act like it. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with temp assignments. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Virginia Beach. • We reply to every applicant.

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