IT Support Specialist - help desk (Tulsa, OK)

We are growing our team at Harborlight Bright Markets and adding an IT Support Specialist whose main responsibility will be help desk. We like people who know our customers by name. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with online orders. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Tulsa. • We reply to every applicant.