IT Support Specialist - help desk (Toledo, OH)

Northwind Lantern Insurance is an insurance company in Toledo with claims and service teams. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 240 people based in Toledo. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Toledo, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.