IT Support Specialist - help desk (Toledo, OH)

We are growing our team at Highbridge Nest Financial Group and adding an IT Support Specialist whose main responsibility will be help desk. Teams collaborate across risk, service and technology. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer onboarding. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Toledo. • Applications are reviewed on a rolling basis.