IT Support Specialist - help desk (Tampa, FL)

We are growing our team at Bright Ridge Learning Group and adding an IT Support Specialist whose main responsibility will be help desk. We follow the school calendar and we like people who like learning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Tampa. • Applications are reviewed on a rolling basis.