IT Support Specialist - help desk (Tampa, FL)

Amberfield Pine Community Partners Group is looking for an IT Support Specialist. The job centres on help desk for client intake, and it would suit someone who likes steady, practical work. You would join a small organisation of about 79 people based in Tampa. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Tampa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.