IT Support Specialist - help desk (Tampa, FL)

Silverline Vale Community Partners is looking for an IT Support Specialist. The job centres on help desk for benefits enrolment, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Tampa. • Applications are reviewed on a rolling basis.