IT Support Specialist - help desk (St. Louis, MO)

We are growing our team at Bright Ember Learning Group and adding an IT Support Specialist whose main responsibility will be help desk. Families are partners. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • We reply to every applicant.