IT Support Specialist - help desk (Spokane, WA)

Redstone Orchard Energy is looking for an IT Support Specialist. The job centres on help desk for service connections, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with service connections. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.