IT Support Specialist - help desk (Spokane, WA)

We are growing our team at Lumen Hollow Energy and adding an IT Support Specialist whose main responsibility will be help desk. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.