IT Support Specialist - help desk (Spokane, WA)

Greenridge Meadow Insurance Group sells home, auto and small-business insurance in Spokane. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Spokane, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.