IT Support Specialist - help desk (Spokane, WA)

We are growing our team at Summit Ivory Inspection Services and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 41 people based in Spokane. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with certifications. Working arrangement • Full-time, with a steady weekday schedule. • On site in Spokane. • We reply to every applicant.