IT Support Specialist - help desk (Spokane, WA)

We are growing our team at Northwind Sable Financial and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 102 people based in Spokane. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with account servicing. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.