IT Support Specialist - help desk (Seattle, WA)

Greenridge Rook Learning Group is an education provider in Seattle serving students and families. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 48 people based in Seattle. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Seattle. • Applications are reviewed on a rolling basis.