IT Support Specialist - help desk (Seattle, WA)

We are growing our team at Bluepeak Pike Learning Group and adding an IT Support Specialist whose main responsibility will be help desk. Families are partners. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Seattle. • Applications are reviewed on a rolling basis.