IT Support Specialist - help desk (Seattle, WA)

Highbridge Drift Telecom provides broadband and phone service around Seattle. We are hiring an IT Support Specialist to take on help desk. Technicians and office staff share information daily. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Seattle. • Applications are reviewed on a rolling basis.