IT Support Specialist - help desk (Savannah, GA)

Westbrook Loom Financial is looking for an IT Support Specialist. The job centres on help desk for payment disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Savannah. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with payment disputes. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.