IT Support Specialist - help desk (San Jose, CA)

We are growing our team at Silverline Lantern Construction and adding an IT Support Specialist whose main responsibility will be help desk. We build things that last and we are honest about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with change orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in San Jose, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.