IT Support Specialist - help desk (San Jose, CA)

We are growing our team at Ironwood Meadow Community Partners and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 168 people based in San Jose. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Full-time, on a regular day shift. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.